Nov 2022
Founder, Owner-Operator
Asset Scholar
Nov 2022
Who Am I?
Computer Networking | Technology | Investing
From helping customers through challenging technical issues, to training members of our Sales and Support teams, to working with Engineering and Product Management leadership to refine and oversee our firmware releases processes, I’ve helped to patch gaps wherever I have found them.
I love solving complex problems and seeing the improvements even small adjustments can bring. I like data, numbers, and visualizations and I am happy to find ways to make arguments with them, as well as using them to show our progress and trends.
A range of expertise in technology
Professional Experience
Highlights
More details below
Asset Scholar
Owner-Operator
2022 – Present
I own and operate a small website and media business about alternative investments. I do everything from creating content, SEO, topic research, data analysis, and reviewing SEC filings.
01.
Content Development
Develop a range of content related to alternative investments. This includes news, educational resources, analysis, and reviews.
02.
Strategy
Conduct research and analysis on keywords, content topics, and metrics from Google Analytics and Google Search Console for strategy and SEO.
03.
Administration
Design, develop, and administer a WordPress website.
04.
Brand Development
Maintain social media pages, manage advertising campaigns, and develop brand partnership and affiliate agreements.
Cisco Meraki
Firmware Release Manager – WAN
2018 – Present
I lead strategic firmware releases for WAN products globally, overseeing more than 2 million devices deployed across SMBs to Fortune 100 companies. I also work to foster a culture of quality through precise data analysis and collaborative bug management.
01.
Strategic Planning and Scoping
Led strategic planning and scoping for major firmware releases in collaboration with Product Management and MX Engineering Leaders.
02.
Data Analysis and Insights
Conducted extensive data analysis using SQL, Excel, Salesforce, Python, and Grafana to inform product usage and quality KPIs.
03.
Cross-Functional Collaboration
Spearheaded cross-functional collaboration to identify and address issues within the firmware release process, resulting in actionable process improvements.
04.
Bug Prioritization and Management
Prioritized and managed bug reports, ensuring alignment with firmware release timelines and product objectives.
05.
Release Support and Advocacy
Provided critical support for ongoing releases, including generating cherry-picks, resolving merge conflicts, and creating bug reports based on quality KPIs.
Collaborated with Product Management to produce change notes and known issues communications for releases, addressing both internal and customer audiences.
Cisco Meraki
MX Product Specialist
2015 – 2018
I managed high-level product escalations, providing technical expertise and collaborating across teams. I played a key role in managing the product, developing documentation, delivering training, and supporting sales and marketing initiatives.
01.
Global Escalations Lead
Guided customers through impactful issues, providing technical expertise, troubleshooting strategies, and direct assistance. Collaborated with cross-functional teams to develop and execute remediation plans, ensuring efficient task management.
02.
Documentation and Training
Created technical product documentation for internal teams and delivered training sessions for up to 150 attendees, facilitating knowledge transfer.
03.
Sales and Marketing Support
Analyzed Sales opportunities and product usage using Salesforce, SQL, and Excel. Provided technical support for Marketing teams during large-scale trade shows.
04.
Firmware Release Management
Collaborated on firmware releases with the MX Product Manager and Engineering Leads. Contributed to testing, beta testing, telemetry analysis, and developed change logs for internal and external audiences.
05.
Product Requirement and Risk Mitigation
Developed product requirement documents and risk mitigation plans to address market needs, serving as a cross-functional conduit for product information.
06.
Cross-Functional Communication
Engaged with diverse constituencies from Sales to Engineering to customers, ensuring effective communication and information flow.
Cisco Meraki
Technical Support Engineer
2014 – 2015
I provided critical network troubleshooting, assisted in internal support operations, contributed to technical documentation, and investigated unexpected behavior in a lab setting for prompt issue resolution.
01.
Customer Support and Troubleshooting
Collaborated with small and large customers, offering network troubleshooting and configuration assistance for Meraki products, including wireless access points, switches, firewalls, and mobile device management.
02.
Internal Support Operations
Aided colleagues in handling technical and non-technical queries, managing tickets, and responding to support phone calls. Provided recommendations for updating and maintaining technical documentation.
03.
Firmware Release Management
Conducted troubleshooting in a lab setting to replicate unexpected behavior and customer-reported issues. Presented detailed cases of unexpected behavior to the Engineering team for analysis.
04.
Product Requirement and Risk Mitigation
Recommended updates and improvements to technical documentation, contributing to the enhancement of support resources and fostering knowledge sharing among team members.
Marathon Health
IT Security Consultant
2013 – 2014
I collaborated with the VP of Information Technology to migrate and update HIPAA documentation, policies, and procedures. Conducted audits to ensure policy compliance, performed an extensive technical Risk Assessment, and modernized the Data Breach policy.
01.
Security Policy and Procedure Review
Worked closely with the Vice President of Information Technology to review and update HIPAA security policies and procedures. Conducted a thorough audit of existing practices, identified policy violations, and developed recommendations for corrective actions.
02.
Data Breach Policy Rewriting
Led the rewriting of the Data Breach policy, ensuring clarity, accuracy, and alignment with industry best practices.
03.
Risk Assessment and Network Diagrams
Conducted an updated risk assessment, contributing to Marathon Health’s commitment to maintaining a secure and compliant IT infrastructure. Played a pivotal role in creating and updating network diagrams.
04.
HIPAA Documentation Migration
Collaborated with the Vice President of Information Technology to migrate HIPAA documentation and content management to Marathon Health’s company intranet.
Internal Technology Intern
2013
I delivered cross-platform technical support, coordinated corporate events, executed IT orientation for diverse employee groups, automated permission auditing, developed a web application for package tracking, and produced a concise Linux training guide.
01.
In-Person Technical Support
Provided in-person technical support for application, operating system, internet, and device issues across Windows, Mac OS X, Android, and iOS devices.
02.
Automation and Web Application Development
Used Python and Bash to add automation to permission auditing of a key application. Leveraged internal tools to create a web application for tracking packages in the Ann Arbor office.
03.
IT Orientation and Documentation
Helped plan, set up, and perform IT orientation for both large and small groups of new employees. Produced an abridged quick-reference guide to an advanced Linux training.
04.
Corporate Event Support
Assisted in the setup of corporate events, including both local presentations and national video conferences.
Marathon Health
IT Intern
2012 – 2013
I specialized in crafting sophisticated automation solutions utilizing SQL, VisualCron, and Microsoft SSIS to ensure seamless processing and integration of medical claims data into internal databases.
01.
Medical Claims Data Developer
Served as the primary developer and data manager of new medical claims file feeds, handling the importation data into electronic medical records.
02.
Database Management and Query Development
I created tables and queries to perform file analysis and support automation processes. Leveraging a variety of tools, I expanded and maintained the automation of file transmission, movement, and processing.
03.
Protected Health Information and System Security
I earned trust in managing Protected Health Information (PHI) and contributed to configuring, monitoring, and updating an Intrusion Protection System (IPS) for enhanced security.
04.
Technical Support and Troubleshooting
Providing essential phone support, I addressed issues related to password and login errors, offering comprehensive technical assistance.
Bowl New England
Bowl New England
2012 – 2013
I managed and maintained servers, supported remote clients, oversaw accounts, and managed permissions. Additionally, I contributed to project planning, provided software support, and developed an organized system for centralized documentation.
01.
Server Administration and Network Management
Collaborated within a team to provide administration and maintenance for multiple physical and virtual servers. Managed over 50 Remote Clients across diverse locations and took charge of DNS reconfiguration and management.
02.
Effective Documentation
Established and maintained a systematic organization for shared documentation on a SharePoint site, ensuring accuracy and accessibility. Created and sustained accurate documentation.
03.
Project Support and Help Desk Management
Provided support in project planning and offered guidance on network and software upgrades. Managed Help Desk responsibilities, offering support for a wide range of software, from Adobe Suite to Exact Globe.
04.
SharePoint Management
Led the creation and maintenance of a SharePoint site, overseeing user and group permissions to ensure secure and collaborative digital spaces for effective teamwork.
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